Support

Get Support

Need help? Our support team is here to assist you with any questions or issues.

Create Support Ticket

Response Times

  • • Urgent: Within 1 hour during business hours
  • • High: Within 2 hours during business hours
  • • Medium/Low: Within 4 hours during business hours

Response Times

Urgent Issues:1 hour
High Priority:2 hours
Medium/Low:4 hours

* Response times are during business hours (9 AM - 6 PM EST, Monday - Friday)

Other Ways to Reach Us

Email Support

For non-urgent questions

support@coreyalan.com

General Contact

Questions about services

Go to Contact Page

Self-Help

FAQs and guides

View FAQ Section

Tips for Faster Support

  • • Provide specific error messages
  • • Include screenshots when relevant
  • • Mention what you were doing when the issue occurred
  • • Include your browser/device information

Common Support Categories

Technical Issues

Software bugs, login problems, system errors

Billing Questions

Invoice inquiries, payment issues, plan changes

Account Management

Profile updates, security settings, permissions

General Inquiry

Questions about services, feature requests

Corey Alan Consulting — Custom Software, Built & Run for You