Terms of Service

2.1 Consent and Opt-In

By providing your mobile phone number and checking the appropriate consent boxes during signup, you expressly consent to receive text messages from Corey Alan Consulting for the purposes you selected. This consent is not a condition of purchase, and you may opt out at any time.

2.2 Message Frequency and Charges

• Message frequency varies based on your account activity and selected preferences
• Service messages: 1-5 messages per month on average
• Marketing messages: 1-4 messages per month on average (if opted in)
• Standard message and data rates from your mobile carrier may apply
• We are not responsible for any charges imposed by your mobile carrier

2.3 Opt-Out Instructions

You can opt out of receiving text messages at any time using any of these methods:

• Reply STOP to any text message from us
• Reply UNSUBSCRIBE to any text message from us
• Contact me at privacy@coreyalan.com
• Call us at the number provided in our messages
• Update your preferences in your account settings (if applicable)

Note: After opting out, you will receive a final confirmation message. No further messages will be sent unless you explicitly opt back in through the website or contact me directly.

2.4 Help and Support

For support with text messaging:

• Reply HELP to any text message for assistance
• Contact me at support@coreyalan.com
• Visit our contact page for additional support options

2.5 CTIA and Legal Compliance

Our text messaging practices comply with:

• CTIA Messaging Principles and Best Practices
• Telephone Consumer Protection Act (TCPA)
• CAN-SPAM Act requirements
• Carrier guidelines and industry standards

We maintain records of your consent, opt-in timestamp, and messaging preferences for compliance purposes.

2.6 Message Content and Prohibited Uses

We will not send messages containing:

• Illegal, fraudulent, or deceptive content
• Adult content or content inappropriate for general audiences
• Spam or unsolicited promotional content (beyond what you consented to)
• Malicious links or phishing attempts

3.1 Email Types and Consent

By providing your email address, you consent to receive:

• Transactional emails: Account confirmations, receipts, security notifications, and service-related communications
• Marketing emails: Newsletters, promotional offers, and company updates (requires separate opt-in)
• Administrative emails: Policy updates, terms changes, and important announcements

3.2 CAN-SPAM Compliance

All our marketing emails comply with the CAN-SPAM Act and include:

• Clear identification of the sender
• Truthful subject lines
• Our physical mailing address
• Clear unsubscribe instructions
• Prompt processing of unsubscribe requests (within 10 business days)

3.3 Unsubscribe Options

You can unsubscribe from marketing emails by:

• Clicking the "Unsubscribe" link in any marketing email
• Contacting us at unsubscribe@coreyalan.com
• Managing your preferences in your account settings

Important: Unsubscribing from marketing emails will not affect transactional or administrative emails necessary for account management and security.

4.1 Social Media Presence

We maintain official accounts on various social media platforms to share updates, engage with our community, and provide customer support. By following, commenting, or engaging with our social media accounts, you agree to the terms and policies of those respective platforms.

4.2 User-Generated Content

When you post, comment, or share content on our social media accounts:

• You grant us permission to use, share, and respond to your content
• Your content must comply with the respective platform's community guidelines
• We reserve the right to remove inappropriate content or block users who violate guidelines
• We may feature positive reviews or testimonials in our marketing materials

4.3 Social Media Advertising

We may use social media platforms for targeted advertising based on your interactions, interests, or demographics. You can control these advertisements through each platform's advertising preferences settings.

5.1 FTC Compliance and Affiliate Disclosures

5.2 Affiliate Partnerships

We participate in affiliate programs with various companies, including:

• Commission Junction (CJ Affiliate)
• Amazon Associates Program
• Technology and software companies
• Service providers and tools we recommend

5.3 Our Commitment to Transparency

• We only recommend products and services we genuinely use or believe in
• Our reviews and opinions remain honest and unbiased
• Affiliate relationships do not influence our content or recommendations
• We clearly mark sponsored content and paid partnerships
• We comply with FTC guidelines for affiliate marketing and endorsements

6.1 Account Creation

To access certain features, you may need to create an account. You agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Update your information as needed
• Not share your account with others
• Notify us immediately of any unauthorized access

6.2 Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or for any other reason at our discretion. You may terminate your account at any time by contacting us.

7.1 Client Portal and Document Management

Our client portal provides secure access to project documents, agreements, and communications. By using the client portal, you agree to:

• Keep your login credentials secure
• Only access documents intended for you
• Not share portal access with unauthorized parties
• Review and respond to documents in a timely manner

7.2 Electronic Signatures and Document Signing

We use electronic signature services for contract execution. By using these services:

• You consent to electronic delivery and signature of documents
• Electronic signatures have the same legal validity as handwritten signatures
• Signed documents are securely stored and accessible through your client portal
• You can request paper copies if needed

7.3 Project Scope and Service Agreements

Specific project terms, deliverables, timelines, and pricing are detailed in separate service agreements or statements of work (SOWs). These Terms supplement but do not replace project-specific agreements.

8.1 Payment Processing

We use secure third-party payment processors to handle transactions. By making a payment, you agree to the terms of our payment processors and authorize charges to your payment method.

8.2 Billing and Invoicing

• Invoices are typically sent via email and accessible through your client portal
• Payment terms are specified in individual service agreements
• Late payment fees may apply as specified in service agreements
• We reserve the right to suspend services for non-payment

8.3 Refunds and Cancellations

Refund policies are project-specific and detailed in individual service agreements. Generally, work completed cannot be refunded, but we work with clients to resolve any satisfaction issues.

9.1 Our Intellectual Property

All content, designs, code, methodologies, and materials created by us remain our intellectual property unless specifically transferred through a written agreement. This includes:

• Website design and development
• Original content and blog posts
• Proprietary tools and frameworks
• Business processes and methodologies

9.2 Client Work Product

Work product created specifically for clients (such as custom websites, applications, or content) is typically transferred to the client upon full payment, as specified in individual service agreements.

9.3 Third-Party Content

We respect intellectual property rights. If you believe content on our site infringes your rights, please contact me immediately with details so I can investigate and address the issue.

10.1 Service Disclaimers

Our services are provided "as is" without warranties of any kind. We do not guarantee:

• Uninterrupted access to our website or services
• Error-free operation of our systems
• Specific business results or outcomes
• Compatibility with all devices or software

10.2 Limitation of Liability

To the maximum extent permitted by law, our liability is limited to the amount paid for services in the 12 months preceding the claim. We are not liable for indirect, incidental, special, or consequential damages.

10.3 Third-Party Services

We use various third-party services and tools. We are not responsible for the availability, functionality, or security of these third-party services, though we choose reputable providers.

11.1 Prohibited Activities

You may not use our services to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit malicious code or viruses
• Attempt unauthorized access to our systems
• Harass, abuse, or harm others
• Spam or send unsolicited communications
• Engage in fraudulent or deceptive practices

11.2 Content Guidelines

Any content you provide must be:

• Legal and appropriate
• Accurate and not misleading
• Original or properly licensed
• Free from viruses or malicious code

12.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law principles.

12.2 Dispute Resolution

We encourage resolving disputes through direct communication first. For formal disputes:

• Initial contact should be made to legal@coreyalan.com
• We will attempt to resolve disputes through good faith negotiation
• Unresolved disputes may be subject to binding arbitration
• Legal proceedings, if necessary, will be in the appropriate courts of Florida

13.1 Contact Details

For questions about these Terms or my services, contact me:

• General inquiries: contact@coreyalan.com
• Privacy matters: privacy@coreyalan.com
• Legal matters: legal@coreyalan.com
• SMS opt-out: Reply STOP to any message or email contact@coreyalan.com
• Technical support: support@coreyalan.com

13.2 Business Address

13.3 Response Times

• General inquiries: 1-2 business days
• SMS opt-out requests: Immediate to 24 hours
• Privacy requests: 5-10 business days
• Technical support: 1-3 business days
• Legal matters: 3-5 business days

14.1 Updates to These Terms

We may update these Terms periodically to reflect changes in our services, legal requirements, or business practices. When we make material changes:

• We will update the "Effective Date" at the top of this page
• We will notify active users via email or account notifications
• We may provide a summary of key changes
• Continued use of our services constitutes acceptance of updated Terms

14.2 Notification Methods

We may notify you of important updates through:

• Email to your registered email address
• Text messages (if you've opted in)
• Notifications in your client portal or account dashboard
• Prominent notices on our website
• Social media announcements for significant changes

15.1 Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect. Invalid provisions will be replaced with enforceable provisions that most closely reflect our original intent.

15.2 Entire Agreement

These Terms, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and Corey Alan Consulting regarding the use of our services. They supersede any prior agreements or understandings.

15.3 Related Documents

These Terms should be read in conjunction with:

• Privacy Policy - How we collect, use, and protect your data
• Individual Service Agreements - Project-specific terms and deliverables
• Client Portal Terms - Additional terms for portal access and document management